All trademarks, service marks, trade names, logos, tag lines and trade dress, whether registered or unregistered (collectively the "marks") that appear on the Sites are proprietary to RentPerks or such marks' respective owners. You may not display or reproduce the marks other than with the prior written consent of RentPerks and you may not remove or otherwise modify any trademark notices from any content. The marks are protected by trademark, copyright, and various other intellectual property rights and competition laws.
In addition, all page headers, custom graphics, button icons, and scripts are trademarks, service marks, trade names and/or trade dress of RentPerks or their respective owners, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of RentPerks.
In order to obtain services through the use of the Sites, you have an option to establish an account with RentPerks. You are solely responsible for (i) maintaining the security and confidentiality of your account and your account password; (ii) restricting access to your computer, mobile device and your account; and (iii) keeping your email address listed on your account current. You are solely responsible and liable for all activities, including, without limitation, all purchases of services through the use of the Sites that occur under your account or your account password.
You acknowledge and agree that RentPerks may access, preserve, and disclose your account information, all submissions (as defined below), all communications to and from you, all information relating to your use of the Sites, and all information relating to the use of the Sites under your account or account password if RentPerks is required to do so by law or legal process or if RentPerks determines that such action is necessary.
You consent to receive electronic communications from RentPerks either in the form of email sent to you at the email address listed on your account or by communications posted on the Sites. You acknowledge and agree that any electronic communication in the form of such email or posting on the Sites shall satisfy any legal requirement that such communication be in writing.
From time to time RentPerks will use your email address to send you offers and updates regarding your account. You consent to receive email correspondence from us in this way.
You acknowledge that you are responsible for the information, profiles, goals, opinions, messages, comments, photos, videos and any other content or material that you submit, upload, post or otherwise make available on or through the Sites (each a "submission") and through the services available in connection with the Sites, and that you, and not RentPerks, have full responsibility for each such submission you make, including its legality, reliability, appropriateness, and trademark, copyright and other intellectual property ownership.
You further agree that you will not upload, post or otherwise make available on the Sites any material protected by copyright, trademark, patent, trade secret or any other proprietary right without the express permission of the owner of such copyright, trademark, patent, trade secret or other proprietary right owned by a third party, and the burden of determining whether any material is protected by any such right is on you. You shall be solely liable for damage resulting from your account, or any infringement of copyrights, trademarks, patents, or other proprietary rights, or any violations of rights of privacy or publicity, or any other harm resulting from any submission that you make.
You represent and warrant that: (i) you own all submissions posted by you on or through the Sites or otherwise have the right to grant the licenses to RentPerks set forth in this Section, and (ii) your submission is accurate and not misleading and (iii) the posting of your submissions on or through the Sites does not violate the privacy rights, publicity rights, trademark rights, copyrights, contract rights or any other rights of any person or entity or violate any applicable law, rule, regulation or order.
When submitting submissions to or otherwise using the Sites and/or the services, you agree not to, without limitation:
RentPerks reserves the right in its sole discretion to (a) terminate your access to your account; (b) terminate your ability to post to the Sites (or the services) and (c) refuse, delete, modify, edit or remove any submissions. RentPerks may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at RentPerks’ discretion, RentPerks will cooperate with law enforcement agencies in any investigation of alleged illegal activity on the Sites or on the internet.
RentPerks takes no responsibility and assumes no liability for any submissions posted or uploaded by you or any third party, or for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. RentPerks is not liable for any statements, representations, or submissions provided by its users in any public forum or personal home page.These prohibitions do not require RentPerks to monitor, police or remove any submissions or other information submitted by you or any other user.
Any communications between you and RentPerks, such as email or other correspondence, through the Sites or otherwise, in which you offer feedback, suggestions, ideas or comments about our products, services, the Sites or content (“feedback”) will be deemed by RentPerks to be non-confidential and non-proprietary, and you agree that (a) RentPerks is therefore not subject to any confidentiality obligations in respect to the feedback, (b) the feedback is not confidential or proprietary information of any third party and you have all of the necessary rights to disclose the feedback to RentPerks, (c) RentPerks (including all of its affiliates, successors and assigns) may freely use, reproduce, publicize, and you irrevocably assign to RentPerks all right, title and interest in and to such feedback including the right to license, distribute, and otherwise commercialize feedback on the website, and (d) you are not entitled to receive any compensation of any kind from RentPerks or any of the users of the Sites.
You agree to defend, indemnify and hold harmless RentPerks, its affiliates and their respective directors, officers, employees and agents against any losses, liabilities, claims, expenses (including attorney’s fees) arising out of your account, your use of the Sites and your submissions and any personal rights contained therein.
The Sites may contain links to websites and resources operated by third parties other than RentPerks. Such links are provided solely as a convenience to you. RentPerks does not control such webSites, and is not responsible for the content, products, services or information offered by any third parties. The inclusion of links to such webSites on the Sites does not imply any endorsement of any website or the content, products or services offered, advertised, endorsed or promoted by any third party, or of any company or person. If you decide to access any third party webSites or acquire any third party products or services, you do so entirely at your own risk, and you may be subject to the terms and conditions and the privacy policies imposed by such third parties.
The Sites, submissions and any content provided via the Sites, including links, are provided on an "as is" and "as available" basis with no warranty of any kind. To the maximum extent permitted by law. RentPerks and its directors, officers, employees, advisors and agents disclaim all representations, warranties and conditions, express or implied, statutory or otherwise with respect to the Sites (including without limitation with respect to access to the Sites), submissions, the content and any products or services, including, without limitation, warranties or conditions of merchantable quality, merchantability, durability, fitness for a particular purpose, title, non-infringement, freedom from errors, omissions, computer viruses or other malicious or unauthorized code or programs, and implied warranties or conditions arising from usage of trade, course of dealing or course of performance. RentPerks does not represent or warrant that the site, submissions, content or any products, services or any other information accessible via the Sites or by any means of access whatsoever is secure, accurate, complete or current or that any particular products or inventory will be available at any particular store. any information or material accessed, downloaded or otherwise obtained through the use of the site, submissions, content or any products, services or any other information by any means of access whatsoever is at your own discretion and risk and you will be solely responsible for any damage to your computer system, loss of data, failure to transmit data or any other loss that results from accessing, downloading, using or relying on any such material.
Information sent or received over the internet may be unsecure and RentPerks cannot and does not make any representation or warranty concerning security of any communication to or from the Sites or any representation or warranty regarding the interception by third parties of personal or other information.
The Sites may contain typographical errors or inaccuracies and may not be complete or current. RentPerks therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice.
All properties advertised for lease and or sale are represented as accurately as possible. Size of properties are included only as best estimates. You will not hold RentPerks liable for any delays, omissions, inaccuracies, errors from or in the transmission or delivery of information you may rely on from the Sites. You will have the opportunity to inspect all properties prior to lease and or sale. A report will be produced as a result of that inspection prior to lease and or sale and will form the basis of reliance for leasing and or sale. Any rental indicated is an invitation to treat. Our Agents will submit all offers to Landlords for lease but Landlords are under no obligation to accept any offer made.
You expressly agree that your use of the Sites, content or any products, services or any other information and any information contained herein is at your sole risk. RentPerks and its parent, affiliates, subsidiaries, officers, directors, employees, agents and suppliers will not be liable for any indirect, special, punitive, incidental, exemplary, multiplied or consequential damages, lost profits or revenues or failure to realize expected savings, or any damages whatsoever, whether or not such party has been previously advised of the possibility of such damages, whether under contract, tort (including negligence) or any other theory, including, without limitation, arising out of or in connection with any loss or other damages in connection with any unavailability or nonperformance of the site, errors, omissions, viruses and malicious code. These limitations will apply notwithstanding any failure of essential purpose of any limited remedy.
RentPerks cannot guarantee that the Sites will be available. Interruptions and delays in accessing the Sites are unavoidable and we disclaim liability for damages resulting from lack of availability.
As a Canadian company registered in British Columbia, this Privacy section complies with all requirements of the Personal Information and Privacy Act (BC) the ‘PIPA”. However, this section also ensures compliance with the standards of all Privacy Acts we have identified at the time of writing these policies. We will continue to update standards and policies from time to time to ensure your personal information is afforded the utmost privacy and security of storage. In submitting information for rental applications, inquiries and/or landlord sign up you may also supply information relating to other parties. We collect this information with your authority and express agreement that any such party’s information was supplied by you with their consent.
RentPerks collects personally identifiable information only if you choose to complete the online forms to create an account or make an application or inquire or contact us, or to request information or assistance through the site. The personally identifiable information that RentPerks collects through these areas of the site varies from time to time but may include your full name, username, password, email address, address, credit card information and other personally identifiable information that you choose to include in your profile, application, inquiry or in other submissions to us.
RentPerks may also collect certain non-personally identifiable information in connection with the operation of the site, including IP addresses, browser or operating system information, data on advertisements or links on which you click, and the webSites that you visit before or after you visit the site. Such information is maintained by RentPerks or service providers acting on behalf of RentPerks. RentPerks uses technology to track user preferences and activities on the site. This may include cookies which are small amounts of data that are transferred from RentPerks’ server to your computer’s hard drive for record-keeping purposes. We do not link any of the information we store in cookies to your personally identifiable information.
To prevent unauthorized access or disclosure, maintain data accuracy and facilitate the appropriate use of information, RentPerks uses physical, technological and administrative procedures to attempt to protect the personally identifiable information we collect through the site. You understand however that any messages or information you send to Sites may be read or intercepted by others. We may disclose your personally identifiable information to our subsidiaries or affiliates and to third party partners who have agreed to comply with legally required privacy standards whom we occasionally hire to provide services on our behalf, including support services, website services, delivering promotional materials, answering customer questions about our services and new services. RentPerks will only provide those third party partners with the personally identifiable information they need to deliver the services to us and / or on our behalf, and they will be contractually prohibited from using that information for any other purpose. In the event that RentPerks is involved in a transaction such as a corporate re-organization, amalgamation, merger, stock purchase or sale, or sale of substantially all of RentPerks’ assets, your personal information may be transferred to the other party in such transaction. You should be aware that in some circumstances including emergencies and debt collection, your personal information can be supplied to third parties. In such cases only the minimal amount of information would be provided to ensure satisfaction of the inquiry or your safety.
The personally identifiable information that you provide will be stored and maintained by RentPerks until you instruct us otherwise, or, in RentPerks’ sole discretion, for the longer of (a) for so long as is necessary or appropriate to carry out the purpose(s) for which such information was collected and (b) for so long as we are required to maintain such information by law or other applicable rules or regulations and your consent to such purposes remains valid after termination of our relationship with you.
RentPerks will use commercially reasonable efforts to provide access to your personally identifiable information if you request such access in writing. Unless otherwise required under applicable law, RentPerks reserves the right to deny access to your personally identifiable information when such denial of access is required by law, is likely to negatively impact other people's privacy, is cost-prohibitive or when such requests are frivolous or made in bad faith.
You may be entitled to the services of RentPerks’ Concierge. In such cases the feature will be enabled on your mobile device. The Concierge service cannot be accessed from websites and cannot be transferred by Agents or other employees of RentPerks. You must be logged in, have a current or periodic lease in place, be in a property where the Landlord has paid for the Concierge service, and call from the mobile device that has the Application (App) loaded to contact the Concierge.
The Concierge service provides an emergency line and guarantees contact 24 hours, 7 days a week all year. This service should only be used for genuine emergencies. Standard maintenance requests, queries regarding your property or other properties, or conversations with employees of RentPerks cannot be made through the emergency line. In the event of life threatening situations including criminal activity, fire, flood, apprehension of violence or harm, earthquake or severe weather events you should call local authorities and emergency services immediately.
The Concierge service provides maintenance services which you can access through the App. These services are available every day of the week. You will also have the ability to select times when you would like maintenance or repairs performed. We cannot guarantee that these times will be available. You are also responsible for ensuring access to the property so that such maintenance or repair can be conducted. If arrangements were made that enabled these services to be provided in your absence, you must inspect and report on such services as soon as you return to your property.
If it is determined in consultation with an Agent that a refund is due, your credit card will have such agreed funds credited within 2 business days. Any exchange rate calculations will be based on the rate applicable on the day the refund is made. Refunds will not include any shipping costs incurred but free shipping will be provided in order to make good a faulty or incomplete order.
In typical circumstances disputes and any claims to refunds concern the lease and provision of property management services to real property. As such, these disputes may need to be settled by local Real Estate Boards and authorities in your jurisdiction.
Our professional agents will act with speed and integrity to ensure that any claims or disputes are handled quickly and in accordance with the law of your jurisdiction. However, disputes and refunds may need to be decided through appropriately authorized independent boards and associations that our Agents are members of. Our Agents will make you aware of the need to escalate matters to such bodies. Until matters are confirmed as resolved Landlords do not have the authority to deny access to occupation and Tenants do not have the authority to stop or reduce payment or receive a refund. No provision in any banking code of conduct or consumer credit laws in any jurisdiction has authority over real property laws and the process our Agents employ to settle disputes or allocate refunds.
Please contact us by emailing us at corpadmin@RentPerks.com