REM is our tenant loyalty program. After a short qualifying period you earn REM (each REM is worth 1c USD, so 100 REM = $1USD) for all sorts of activities. Paying your rent early, even if by a day, gets you bonus REM. You earn REM for paying rent on time too.
Bonus REM can be earned for good condition inspection reports and paying any tenant bills early or on time as well. Refer a friend to one of our vacancies? After 3 months of their paying on time rent, you earn 10,000 REM as a thank you!
That's $100 USD
Refer an owner that can use a good property manager to manage their rentals? Earn up to 25,000 REM.
Moving? If you re-lease at any of our available properties and you have trusted status then you earn 1 week’s rent as a thanks.
For each year of uninterrupted Trusted Tenant status you have, your REM Status grows. Starting at Villa, you then progress to Manor and then Estate. All REM earnings grow 50% more each year with higher status. At Manor and above level, we no longer require a Security Deposit from you and all applications on other rentals get automatic priority..
Redeem your REM on the REM Loyalty App, the downloads are available below. Log in with primary tenant email and password.
Redeem for gift cards in many countries and currencies, redeem for Visa or Mastercard cash cards, or transfer to friends. In 2023 the program will extend to hotels, flights and vehicle rentals.
Sure. Email firstname.lastname@example.org with rewards questions and any missing points queries and we will get back within 72 hours.
We do not do password re-sets, they can be done from the App or this website.
You may access and use the Sites only in accordance with all applicable laws and regulations pertinent within Canada and the United States of America.
You represent and warrant to The Companies that you will not use the Sites or content or any material retrieved from the content to create products or perform services which compete or interfere with the products and services of The Companies.
The Sites may be available through certain mobile devices. You acknowledge and agree that The Companies is not responsible for ensuring that your mobile device’s software is compatible with the Sites or that you can use or access the Sites and the content through your mobile device.
All trademarks, service marks, trade names, logos, tag lines and trade dress, whether registered or unregistered (collectively the “marks”) that appear on the Sites are proprietary to The Companies or such marks’ respective owners. You may not display or reproduce the marks other than with the prior written consent of The Companies and you may not remove or otherwise modify any trademark notices from any content. The marks are protected by trademark, copyright, and various other intellectual property rights and competition laws.
In addition, all page headers, custom graphics, button icons, and scripts are trademarks, service marks, trade names and/or trade dress of The Companies or their respective owners, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of The Companies.
You are solely responsible for (i) maintaining the security and confidentiality of your account and your account password; (ii) restricting access to your computer, mobile device and your account; and (iii) keeping your email address listed on your account current. You are solely responsible and liable for all activities, including, without limitation, all purchases of services through the use of the Sites that occur under your account or your account password.
You acknowledge and agree that The Companies may access, preserve, and disclose your account information, all submissions (as defined below), all communications to and from you, all information relating to your use of the Sites, and all information relating to the use of the Sites under your account or account password if The Companies is required to do so by law or legal process or if The Companies determines that such action is necessary.
You consent to receive electronic communications from The Companies either in the form of email sent to you at the email address listed on your account or by communications posted on the Sites. You acknowledge and agree that any electronic communication in the form of such email or posting on the Sites shall satisfy any legal requirement that such communication be in writing.
From time to time The Companies will use your email address to send updates regarding your account. You consent to receive email correspondence from us in this way.
When submitting inquiries to or otherwise using the Sites and/or the services, you agree not to, without limitation:
This list of prohibitions provides examples and is not complete or exclusive.
You agree to defend, indemnify and hold harmless The Companies, its affiliates and their respective directors, officers, employees and agents against any losses, liabilities, claims, expenses (including attorney’s fees) arising out of your account, your use of the Sites and your submissions and any personal rights contained therein.
The Sites may contain links to websites and resources operated by third parties other than The Companies. Such links are provided solely as a convenience to you. The Companies does not control such webSites, and is not responsible for the content, products, services or information offered by any third parties. The inclusion of links to such webSites on the Sites does not imply any endorsement of any website or the content, products or services offered, advertised, endorsed or promoted by any third party, or of any company or person. If you decide to access any third party webSites or acquire any third party products or services, you do so entirely at your own risk, and you may be subject to the terms and conditions and the privacy policies imposed by such third parties.
The Sites, submissions and any content provided via the Sites, including links, are provided on an “as is” and “as available” basis with no warranty of any kind. The Companies do not represent or warrant that the site, submissions, content or any products, services or any other information accessible via the Sites or by any means of access whatsoever is secure, accurate, complete or current or that any particular products or inventory will be available at any particular store. any information or material accessed, downloaded or otherwise obtained through the use of the site, submissions, content or any products, services or any other information by any means of access whatsoever is at your own discretion and risk and you will be solely responsible for any damage to your computer system, loss of data, failure to transmit data or any other loss that results from accessing, downloading, using or relying on any such material.
Information sent or received over the internet may be nonsecure. The Companies cannot and do not make any representation or warranty concerning security of any communication to or from the Sites or any representation or warranty regarding the interception by third parties of personal or other information.
You expressly agree that your use of the Sites, content or any products, services or any other information and any information contained herein is at your sole risk. The Companies and its parent, affiliates, subsidiaries, officers, directors, employees, agents and suppliers will not be liable for any indirect, special, punitive, incidental, exemplary, multiplied or consequential damages, lost profits or revenues or failure to realize expected savings, or any damages whatsoever, whether or not such party has been previously advised of the possibility of such damages, whether under contract, tort (including negligence) or any other theory, including, without limitation, arising out of or in connection with any loss or other damages in connection with any unavailability or non-performance of the site, errors, omissions, viruses and malicious code. These limitations will apply notwithstanding any failure of essential purpose of any limited remedy.
All litigation, court proceedings, arbitration proceedings, mediation proceedings, lawsuits, court hearings and other hearings or actions initiated in connection with the Sites and/or the content must and will be held exclusively in British Columbia, Canada.
The Companies cannot guarantee that the Sites will be available. Interruptions and delays in accessing the Sites are unavoidable and we disclaim liability for damages resulting from lack of availability.
The Companies credit your account with REM loyalty reward points (REM Points) based on behaviours that are detailed on the Sites. These rewards and behaviours can change without notice.
You may transfer your REM Points to other parties in the program with an account. We cannot refund any such transferred REM Points.
All redemptions of REM Points with partners are subject to those partners’ Terms and Conditions. The Companies are not responsible for updating you on any changes to those Terms and Conditions and cannot warrant availability of their Sites or Products at any time you may wish to exercise a redemption.
Only the Primary Lease Holder (Primary) is eligible to hold an account and earn REM Points.
REM Point earnings multiply the longer you remain a Trusted Tenant by raising in Status. A Trusted Tenant is a Primary that has continued to pay rent and bills on time after a qualifying period. The Status levels are Villa, Manor and Estate and the earnings multiples are listed on the Sites. These can change from time to time. Status will be lost if the Primary accrues debt or fails to pay bills on time.
A Primary that has sustained debt and late rent payments will forfeit all current REM Points. If a Primary breaks a lease without paying the prescribed fees then all REM Points are forfeited.
Any tenant or occupant of a tenancy that causes fear, apprehension or uses inappropriate or threatening language toward any member of the RentPERKS team will have all REM forfeited and be suspended from the program at our discretion. At all times, people must be civil in all dealings.
Travel bookings made on the REM App (when available to you) have service numbers on your booking confirmations. There may be a delay during peak periods, please hold on the line. If you are already traveling or within 4 hours of traveling you will likely be served faster via your airline’s counter or calling your airline directly. Adding your frequent flyer number, selecting or changing seats and baggage changes are done via your airline’s website using your booking number – we do not provide those services. We can only make minor changes to incorrectly spelled names. Name changes, upgrades and flight changes are treated as cancellations and will result in a refund (based on fiat value) if available, as well as change fees, re-booking fees and any difference in airline value in accordance with your airline’s policy. Your airline may waive or reduce fees due to your status or other reasons, please contact them directly if you believe that may be the case. Any payments due as a result of changes made to your booking through the helpline must be settled in REM before being finalized. Changes made and assistance provided through the help line will attract a service charge which will be added to any overall charges.
Please proceed only if there is imminent danger to your or an occupant’ s health/safety or imminent significant damage to your home.
For regular repairs/maintenance that can wait, please use your App or email us.
Click/call the phone number to continue, then 0 for an operator. Only calls with a displayed caller number will be answered as your calls must be matched to our tenant records.